Introduction

At Netplus Computers, we strive to provide our customers with the best products and services. We understand that there may be occasions when you need to return a product. This Refund and Returns Policy outlines the terms and conditions under which we accept returns and process refunds.

Returns

• Eligibility for Returns: You may return most new, unopened items within 7 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
• Non-Returnable Items: Certain items are not eligible for return, including:
  • Software, CDs, DVDs, and other digital products.
  • Perishable goods, such as food and flowers.
  • Personal care items, such as cosmetics and hygiene products.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Sale items or gift cards.

Return Process

• Request a Return: To initiate a return, please contact our customer service team within 7 days of receiving your item. Provide your order number and the reason for the return.
• Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Return Address: After contacting our customer service team, you will be provided with the return address. Please ensure the item is securely packaged to avoid damage during transit.

Refunds

• Processing Your Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
• Approval of Refund: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment method and bank processing times.
• Partial Refunds: In some cases, only partial refunds are granted:
  • Items with obvious signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 7 days after delivery.

Late or Missing Refunds

• Checking Refund Status: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us 

Exchanges

• Exchanges Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team to arrange an exchange.

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Shipping Timelines: Depending on your location, the time it may take for your exchanged product to reach you may vary.
• Lost or Damaged Returns: If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty Returns

• Manufacturer’s Warranty: Products sold by Netplus Computers may come with a manufacturer’s warranty. Please refer to the product documentation for warranty details. If your item is eligible for a warranty claim, please contact us, and we will assist you with the process.